What Information We Hold and Why
When you open an account with us, we collect the details you provide at registration — your name, contact number, and email address. When you make a deposit or withdrawal through bKash, Nagad, or Rocket, we record the transaction reference and wallet number to verify the
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payment and match it to your account. We do not store your full mobile banking PIN or password at any point. We also collect device and session data — browser type, IP address, and login timestamps — to keep your account secure and detect unusual access.
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Cookies on our site track your session state so you stay logged in as you move between the lobby and your account wallet. We hold this data for as long as your account is active and for a reasonable period after closure, as required by applicable
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law. You can request a copy of the data we hold on you, or ask us to correct inaccurate details, by contacting our support team. Availability of certain features depends on your local law and eligible regions.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.